What are the meter-loop pole requirements for a new service?
In order to set a meter, an 18-foot treated pole must be placed with 4 feet in the ground. Tamp dirt must be used around the pole base after every 6” of fill to secure the pole. Once the pole is set, an inspection will need to be completed by the district supervisor or a BWEMC field employee.
What is required to become a new customer?
When signing up to become a new customer, an application must be signed and a membership fee ($5 per account) and a security deposit must be paid. If establishing a business service, please contact the main office or speak to your district manager.
Can I pay my bill online?
Yes! Please visit the “My Account” Link at the top of our page, or click here to be taken to our bill pay portal.
What are my other payment options?
Payments can be mailed, made in person at our main office in Demopolis, any of the warehouse drop boxes, or the following banks and branches: Robertson Banking Company, Trustmark, Sweetwater State Bank, First Bank of Linden, First United Security, Citizens Bank, or Peoples Bank.
How do I set up my account for automatic draft payments?
You can have your payments automatically drafted out of your checking or savings account by signing a bank draft form. Bank draft payments are processed on the 10th of each month. If the 10th falls on a weekend, it will be drafted the first business day following. To enroll in this option, please call our main office to request a form, or click here.
How do I report an outage?
Please use the emergency contact numbers listed here.