TO REPORT A POWER OUTAGE
24 HOURS A DAY YOU MUST DIAL:
AUTOMATED OUTAGE REPORTING REMINDERS:
Update your phone numbers with our Customer Service Representatives.The number you provide should be the phone you are most likely to use when reporting an outage. This number will automatically be recognized by the caller ID on the IVR. It will also recognize any additional numbers you can provide as alternate contact information.
You will be prompted to provide either the ACCOUNT NUMBER or METER NUMBER as illustrated below to specify the correct meter that has lost service.
Report an outage.
There are two important pieces of information that you will need. The account number or meter number can be used to easily report an outage in your area. Please see the images here which show the locations on the meter as well as on your monthly bill. On the bill pictured, the account number and meter numbers can be found in 2 places. The meter number is outline in red on the meter image on the right.
To report an outage, you will need to know, or have readily available, one of those numbers. In the IVR (automated outage reporting system) implementation, one of these numbers will be required IF YOU HAVE MORE THAN ONE ACCOUNT. Please begin to make it a habit to have your information available when calling in to report your outage. Also, don’t forget to update your phone numbers with our Customer Service Representatives.